REFUND AND RETURNS POLICY

Last updated January 12, 2026

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned due to the nature of automotive protection films and related products:

Non-returnable items:

Opened or cut film products – Paint protection film, vinyl wrap film, and window tint that has been opened, unrolled, measured, or cut cannot be returned due to hygiene and quality standards
Partially used rolls or kits – Any film product where a portion has been used or removed from the roll
Custom-cut or pre-cut kits – Film that has been custom-cut to vehicle specifications
Installation tools with signs of use – Squeegees, knives, or other tools that show evidence of use
Chemical products – Opened bottles of application fluid, adhesive promoter, or cleaning solutions
Gift cards
Downloadable software products or digital templates
Clearance or discontinued items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted:

Any item with obvious signs of use or installation attempts
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Products with damaged or missing original packaging
Film products where the protective liner has been removed

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@xshield-protect.com or call 470-342-0059.

Sale Items

Only regular priced items may be refunded. Sale items, clearance items, and discontinued products cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at support@xshield-protect.com.

Defective or Damaged Products:

If your XSHIELD product arrives defective or damaged, please contact us within 7 days of delivery with:

Your order number
Photos of the defect or damage
Description of the issue

We will arrange for a replacement to be sent at no additional cost to you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, please contact us first at support@xshield-protect.com or 470-342-0059 to receive return authorization and instructions.

Important shipping information:

You will be responsible for paying for your own shipping costs for returning your item
Shipping costs are non-refundable
If you receive a refund, the cost of return shipping will be deducted from your refund
Original shipping charges are non-refundable

For returns of film products, we recommend:

Keeping the product in its original packaging
Using a trackable shipping service
Purchasing shipping insurance for high-value items
Not removing any protective liners or seals

We don’t guarantee that we will receive your returned item if you choose not to use a trackable shipping method.

Installation Issues

XSHIELD products require proper installation technique and experience. Returns due to installation errors, improper application, or user mistakes are not eligible for refund. We recommend:

Having film installed by a certified professional installer
Reviewing installation guides before attempting DIY installation
Contacting our support team with questions before installation

Restocking Fee

A 15% restocking fee may apply to returns of unopened film products in original condition, at our discretion.

Order Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, if the order has not yet shipped, a cancellation may be possible but may be subject to a cancellation fee. Once an order has shipped, our standard return policy applies.

Need Help?

XSHIELD
Website: www.xshield-protect.com
Email: support@xshield-protect.com
Phone: 470-342-0059

Note: This refund policy applies to products purchased directly from XSHIELD. For products purchased through authorized dealers or distributors, please contact the retailer directly for their specific return policy.